Vicidial/GoAutoDial

The GOautodial CE Application (also called “GOautodial app”)is the next generation open source multi/omni-channel web based contact center application. Unifiying the former GOautodial individual applications (GOadmin, GOreports and GOagent) and integrating them with other open source applications to create a user-friendly and intuitive contact center web app.

By using modern standards and technologies, the “GOautodial app” is your easy to use and manage multi/omni-channel contact center web app.
Major Features:
Multi-channel contact center application (voice and non-voice)

  • Predictive dialer + Inbound IVR and ACD
  • Customer Relationship Manager (CRM)
  • Ticketing system (under development)
  • Live chat (under development)
  • Email
  • Social media (under development)
    Call Management
  • Dedicated Direct Calling User Extensions
  • Personal Voicemail & Team VoiceMail
  • Outbound Calls – Manual, Preview, Auto and Predictive
  • Inbound calls – Automated Call Distribution (ACD)
  • Blended calls (Inbound, Outbound)
  • Scheduled callbacks (Manual & Auto)
  • 3-way Conference and Call Transfers
  • Interactive voice response (IVR) with Campaign/Queue
  • Broadcast and Survey Dialing
    Campaign Management
  • Multi-Lead List per Campaign
  • Agents Allocated Simultaneously Multiple Campaigns
  • Campaign Defined Scripts
  • Custom Caller ID – Campaign Specific
  • Custom Call Statuses and Call Dispositions
  • Dynamic Area Code Caller ID
  • Hotkeys for quick hangup and call dispositions
  • Filter Leads (Dynamically Exclude Numbers from Lists)
    Compliance
  • US, UK and Australia telemarketing compliance
  • Drop timer with safe-harbor message for FTC compliance
  • Call Recording & Voice Log Storage
  • Full Call Recordings or on-demand
  • Option to Store Call Recordings on your own FTP server
    Lead Management
  • Upload and download of customer lists
  • Leads Filtering
  • Leads Recycle
  • Internal DNC and Blacklist
  • Leads Timezone Restrictions
    Supervisor Management
  • Real-time Dashboard
  • Listen-in, Barge-in & Whisper
  • Force Log-out
  • Reports and Analytics
    Team Management
  • Multi-Group, Multi-Campaign Assignments
  • Skill-Rating based Agent priority routing
  • Support Remote and Mobile Workers